Does a small internet business guarantee that the service will be poor? I will not mention the company due to house rules.... but I ordered a candle mold that failed. Me and the seller came to the agreement that the mold is a manufacturer defect..... however they have no more in stock.... and their"supplier" doesnt have any either, and it can be a month or two before they get another mold in...... Now this mold was nearly 50.00..... I have people wanting more candles and yet I have to turn them away......
Does anyone else see a problem with this or am I just being unrealistic that you should get what one pays for?
Hoooo Hummmm .....starting to fell like eeyor....(http://rufiojones.files.wordpress.com/2011/04/eeyore.jpg)
no i won't think so. I ordered software for another business of mine and the company was so small that when I called for tech support she had to put the dogs outside so she could hear me. now thats small. My opinion is the smaller businesses usually work harder because they value there reputation.
Seems to me a refund should be in order, if they can't meet your needs then return the money so that you can. People gotta make a living.
I can understand them wanting to exchange it as a first choice. But if they can't get another for a long time, then I would think a refund is in order. Unless, of course, they've covered themselves with a stated "exchange only" policy. That one always leaves me wondering, however....
Sorry for your troubles.
I agree with the two above. You should have a choice of wait or refund. As far as a bad business, they can't help what the mfg. does.
Quote from: iddee on August 30, 2011, 10:23:27 PM
I agree with the two above. You should have a choice of wait or refund. As far as a bad business, they can't help what the mfg. does.
At lees you can get your money or wait this is not poor service
poor mkg. may bee :? Just my $0.02
BEE HAPPY Jim 134 :)